VeyraGlow Return & Refund Policy

We love our customers and want you to love your purchases without the stress of being stuck with an item you don’t like. We understand the challenges of shopping online and are committed to providing top-notch service so you can always feel confident shopping with us.

VeyraGlow will accept returns or exchanges for items purchased on our website within 30 days of purchase under the following conditions:

Return Policy

• The product is not broken and shows no visible signs of damage or wear

• All original packaging is intact

• The item is not engraved or customized

• Any sign of damage may void the guarantee

Item(s) cannot be returned or exchanged after 30 days from the purchase date.

Several types of goods are exempt from being returned. We do not accept products that are intimate (such as undergarments), sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we may require a receipt or proof of purchase (order confirmation email) including your order number.

For all returns or exchanges, please contact support@VeyraGlow.com and provide your order number and reason for return or exchange. Our team will handle your request according to the policy stated on this page.

Exchanges

For exchanges, please contact support@VeyraGlow.com with your order number and reason for exchange. We will guide you through the next steps.

Return Shipping

You are responsible for paying your own shipping costs for returning your item.

If you are shipping an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Refunds

Once your return is received and inspected, we will send you an email notification confirming receipt of your returned item and the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment.

Late or Missing Refunds

Please note that there is often processing time between financial institutions before a refund is posted (typically 2–3 business days). If you have not received your refund after this timeframe, please contact us at support@VeyraGlow.com so we can investigate further.

Warranty

Our lifetime warranty ensures that if your item arrives damaged, broken, or of poor quality, a replacement will be sent to you at no additional cost.

Please note that under the terms of this warranty, refunds are not available for items that are broken, lost, or otherwise affected under warranty coverage. The purpose of this warranty is to provide a replacement, ensuring your satisfaction and confidence in the quality of your purchase without additional expense.

Gifts

Follow the instructions above for returning online orders. If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a digital gift certificate will be emailed to you.

Damaged Items

If you receive a damaged or defective item, please contact us at support@VeyraGlow.com within 48 hours of delivery.

If damage is not reported within this 48-hour period, we may not be able to honor your claim. We rely on the tracking timestamp and delivery confirmation from the carrier when reviewing damage or return requests.

Feedback

We would love to hear your feedback, questions, or concerns. Please email us at support@VeyraGlow.com to let us know how we are doing. We take customer feedback seriously and are always striving to improve.